Focused Industry Solutions
At VIP, we believe in delivering value. This includes the highest quality services at a reasonable price point. Our focus in developing a depth of expertise in vertical industries allows us to increase the value of our services by leveraging knowledge of the industry. From reusable data models to analysts that understand your business processes, this value comes in many forms.
Financial Services and Banking
Today's banking, finance, and investment companies operate in a diverse and unpredictable market. Financial services companies are striving to gain competitive advantage by entering new business areas and delivering additional products and services. VIP works with our financial services clients to gain that competitive edge through the use of data and analytics to understand customers, manage risk and optimize organizational performance.
Understanding Customers - VIP can work with you to more fully understand current customers as well as identify and attract new customers through improved marketing.
Managing Risk – VIP can work with you to support enterprise risk management with consolidated analysis and reporting across all risk areas and businesses as well as meet regulatory requirements with a clear and comprehensive picture of risk information.
Optimizing Performance – VIP can work with you to establish the Key Performance Indicators to provide a solid baseline for performance targets and timely monitoring of results. Everyone can be operating from a single version of the truth.
Government
VIP has extensive experience in working with public sector agencies, at the local, State and Federal level. Of all industries, this is the one where we see the most historical development of silo systems. Business Intelligence solutions provide the capability to span these silo systems and deliver information to make operations more effective.
BI initiatives allow public sector agencies to measure results and determine success. Effective measurement provides the capability to demonstrate they are proceeding intelligently, being efficient, and being effective in delivering services to a broad group of constituents. Government constituents include the public they provide services to, such as roads, licenses, and medical benefits; regulatory agencies that monitor the services provided; and taxpayers that want to know their money is well spent.
VIP's Business Intelligence and Data Warehouse practice prides itself on delivering solutions to our public sector agencies that enable citizen-centered services and high-accountability.
Here is how VIP helped three public sector agencies achieve their objectives.
State Employment Retirement System
VIP designed, developed and deployed a BI performance metrics system used to measure and monitor workload levels, resource capacity and productivity indicators. The performance metrics system included a Web-based activity collection application used to record daily time and activities, a data warehouse used as a central repository to extract, transform and load (ETL) data from source systems, and applied time and process performance reports published in an existing Cognos ReportNet business process information system. The solution presented the client with the data necessary to understand how IT costs and resources are distributed across the various lines of business, programs, processes, and IT functions. This enhanced visibility has led to better resource allocation.
County Government
VIP worked with the client to plan, design, build, test and deploy a series of Key Performance Indicators (KPI) and scorecards to report against them. VIP helped to define the project methodology and assisted with the requirements definition process. The project provided BI dashboards that allowed people within the departments to view key metrics and drill into the detail. The county is in the process of rolling out over 20 different scorecards for each department to manage KPIs on a monthly basis. The project tools included Cognos as the BI tool and Informatica as the ETL tool. The project result is the ability for executives to understand at any point, how the County government as a whole is tracking against established targets such that timely corrective actions can be taken.
Federal Banking Agency
VIP worked with the client to plan, design, build, test and deploy a Web-based BI system to transform high volumes of electronic funds transfer data into useful information. By enabling efficient Web-based customer self-serve, the client is able to deliver important transaction information and analysis to its customers and partners faster, and at a lower cost than the legacy systems.
Healthcare
Healthcare Delivery Organizations face many challenges. Managing patient information, promoting organizational quality with increasing efficiency and complying with industry and government standards requires access to integrated data. Information, or, in its rawest form, data, is generated by multiple entities and stored in silo systems both internal and external to the care organization. To provide the highest possible level of care, and, at the same time, be responsive to cost and regulatory pressures, health care organizations need to leverage data into the full value of information to manage the institution.
Using Clinical Data Models, Business Intelligence systems can integrate the data and provide the ability to interpret and take action on the information. Metrics for measuring performance can be developed allowing the institution to accurately and meaningfully assess its performance against the metrics and use analytics tools to reveal the quantifiable action it can take to improve quality, cost and compliance. VIP can work with you to identify a core set of quality metrics and to implement the solutions to form a system of measures to drive quality in your organization.
VIP health care focused services include:
- Assessment and Roadmap – determine what metrics are most critical to your objectives and develop a strategy for data acquisition
- Solution Architecture – develop the clinical data model and business data model for the BI solution
- Analytics / Report Development – implement the BI solution meeting your needs
Retail Industry
Access to accurate and timely customer data is essential to make the right merchandising and operations decisions – and make them when they must be made. Real time data is the key that makes the difference between profit and loss at all levels, including product and store. Customer-centric retailers leverage customer data beyond marketing to store operations and merchandising. Trusted operational data enables performance improvements and predictive analytics.
Here's how VIP has helped these three retailers become more Customer-Centric.
Major Big Box Retailer
This $30 billion specialty retailer improved customer satisfaction and increased revenue by using real time store data to manage serious outages and to solve pricing discrepancies. Both had been going unknown until long after it was possible to make meaningful corrections. A Strategic Business Intelligence Solution solved both problems. Stocking discrepancies are now anticipated and a buyer quickly takes corrective action. Prices of high value items are now cross checked regularly and managers immediately make fixes.
Major Internet Retailer
One of the U.S. 's leading home shopping channels, selling products throughits home shopping television network, the Internet and direct mail, required sales activity data for ongoing rapid introduction strategies and quick pricing reactions. A new Business Intelligence System now provides immediate data to merchandisers, enabling them to know when to sell which products and to determine compelling and high margin price points.
Major Apparel Chain
For this specialty retailer with over 500 stores, a new Point-Of-Sale Customer Master Data and Business Intelligence System that delivers customer data by the minute, enables merchandisers and sales staff to spot trends as they develop and to adjust purchasing decisions quickly.
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